Articles

 How do I cancel my service?

If you would like to cancel a service or product, please do the following: Login to the...

 How long does VPS setup take?

Setup is instant upon receipt of payment unless we are out of stock. Please use accurate...

 Refund Policy

We offer a 3 day refund period for the first invoice on your first service with us. Please open a...

 Uptime Guarantee

We guarantee that your VPS will be online 99.9% of the time. Exceptions might include:...

 What payment methods do you accept?

We accept payment through PayPal and below options 1) Paypal 2) Payza ( Alertpay) 3) Skrill...

 Where is my VPS information email?

You should receive an email from us with your VPS information as soon as you pay. The only...

 Do you store credit card information?

We do NOT store credit card information in our database. The only identification we use is a...

 Does bandwidth used in between VPSs count?

Yes, however, we can provide extra bandwidth for VPS to VPS traffic in a single location for...

 How do I order more IPs?

To order extra IP addresses, log into the Client Area. Go to Services > View Available Addons....

 How does the Affiliate system work?

We offer account credit for any VPS business you refer to us on a recurring basis. You must have...

 I created a subscription - why am I receiving unpaid invoice emails?

Our system sends out unpaid invoice emails a certain number of days in advance of your next...

 How can I tell which node my VPS is on?

To figure out what node your VPS is hosted on, log into the SolusVM control panel and click the...

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